Returns & Refunds

You can return the shoes within 14 days after the send date. No questions asked. To return your item(s), you can create a free*(except on sales articles) return label with the link or QR code that will be included in your package. 

Shoes need to be returned unused and in the original packaging, and together with the pack slip that you received in your box.

You need to send your returns to Kunoka BV, Kortrijksesteenweg 1092/G, B-9051 Gent, Belgium. 

You are responsible for your return until we have confirmed the reception of your return. 

Please note that sales articles are returned at risk and at charge of the client. 

Refunds

Upon reception of your return we will reimburse immediately your returned items subject to the return conditions mentioned above being met. 

Reimbursement is done within 24 hrs after we have received your return, but it can still take several days before the money is on your bank account due to delays at the bank.

Refunds are always done with the same payment method as the initial payment for the order.

* Return fee applicable on sales produCts only: sendings in Belgium € 6,65  / sendings from outside Belgium € 9,93 ex VAT